Effective Date: 19 May 2026
 

Welcome to smoothfacade.com

Your privacy matters to us. This Privacy Policy explains how Smooth Facade collects, uses, stores, and protects your personal information when you use our website, services, and communication channels.

By using our website or services, you agree to the practices outlined below.
 

1. Who We Are

Smooth Facade is a professional brand focused on:

• CV Writing

• Cover Letter Writing

• LinkedIn Optimization

• Graphic Design

• Application Assistance

• Business Branding Services

• Digital Products and Templates

2. Information We Collect

We may collect the following information when you use our services:
 

Personal Information

• Full name

• Email address

• Phone number

• LinkedIn profile information

• Employment history

• Education history

• Skills and certifications

• Uploaded files such as CVs or documents
   

Technical Information

• IP address

• Browser type

• Device information

• Website activity and interactions
   

Payment Information
 

We may collect proof of payment or transaction references.
However, we do not store sensitive banking details or card information directly on our servers.
 

3. How We Use Your Information
 

Your information may be used to:
 

• Deliver requested services

• Improve your CVs, profiles, or branding material

• Respond to inquiries and support requests

• Process payments and confirmations

• Improve website performance and customer experience

• Send updates related to your order or services

• Prevent fraud or misuse of our services
   

We do not sell your personal information to third parties.
 

4. Confidentiality
 

Smooth Facade treats all client documents and information with professional confidentiality.

Your CVs, personal details, and uploaded documents will not be publicly shared, distributed, or sold without your consent unless required by law.
 

5. Data Storage and Security
 

We implement reasonable technical and organizational measures to protect your information from:
 

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure
   

While we strive to protect all data, no online platform or transmission method can guarantee absolute security.
 

6. Cookies and Website Analytics
 

Our website may use cookies or analytics tools to:

• Understand visitor behavior

• Improve website functionality

• Optimize user experience

You may disable cookies through your browser settings if preferred.
 

7. Third-Party Services
 

Smooth Facade may use third-party tools or platforms including:
 

• Payment processors

• Social media platforms

• Cloud storage services

• Communication platforms

These third parties may have their own privacy policies and terms.
 

8. Client Responsibilities

Clients are responsible for ensuring that:

• Information submitted is accurate

• Documents provided are lawful and truthful

• Final submissions made to employers or institutions are reviewed before use
   

9. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

Requests can be made through our official contact channels.
 

10. Policy Updates
 

Smooth Facade may update this Privacy Policy periodically.
Updated versions will be published on the website with the revised effective date.
 

11. Contact Us
 

For any privacy-related concerns or questions, contact:

Smooth Facade
Email: smoothfacade@gmail.com
WhatsApp: +27 83 524 3247
Website: smoothfacade.com