Everything You Need to Know

Find answers to the most common questions about our services, booking process, payments, and document preparation. If you can't find what you're looking for, please contact us—we're always happy to help.
 

General Questions

What is Smooth Facade?

Smooth Facade is a South African career development and digital solutions company dedicated to helping individuals and businesses present themselves professionally. We specialize in ATS-optimized CVs, cover letters, LinkedIn optimization, interview preparation, job application assistance, websites, graphic design, and digital marketing services.
 

Who can use your services?

Our services are suitable for:

• Students

• Graduates

• Entry-level professionals

• Experienced professionals

• Executives

• Entrepreneurs

• Businesses and organizations

CV & Career Services
 

Are your CVs ATS-friendly?

Yes. Every CV we create is designed to be Applicant Tracking System (ATS) compatible while remaining visually professional for recruiters and hiring managers.
 

Can you tailor my CV for a specific job?

Absolutely. We customize your CV to match specific job descriptions and industries, increasing your chances of being shortlisted.
 

Do you write cover letters?

Yes. We prepare professional, personalized cover letters that complement your CV and align with your career goals.
 

Can you optimize my LinkedIn profile?

Yes. We optimize LinkedIn profiles to improve professional branding and increase visibility to recruiters.
 

Do you guarantee employment?

No. While we provide professionally prepared documents and career support, hiring decisions remain solely with employers.
 

Booking & Payments

How do I book a service?

Simply select your preferred service, complete the booking process, upload your required documents, and complete payment if applicable.
 

Which payment methods do you accept?

We accept the payment methods available during secure checkout on our website.
 

Can I cancel my booking?

Bookings may be cancelled before work has commenced. Once work has begun, refunds may not be available due to the personalized nature of our services. Please refer to our Refund Policy for full details.
 

Turnaround Time

How long does it take?

Delivery times vary depending on the selected service and current workload. Estimated turnaround times are communicated during booking.
 

Do you offer urgent services?

Yes. Subject to availability, expedited services may be arranged for urgent requests.
 

Revisions

Do you offer revisions?

Yes. We provide reasonable revisions based on the information originally supplied by the client.
 

Privacy & Security

Is my personal information confidential?

Absolutely. All personal information and documents are handled securely and confidentially and are used solely for delivering the requested service.
 

What documents will I need?

Depending on the service, you may be asked to provide:

• Your current CV

• Job advertisement (if applicable)

• Academic certificates

• Professional certifications

• Supporting documents relevant to your request
   

Business Services

Do you provide services for businesses?

Yes. We also offer professional writing, graphic design, website development, branding, and digital marketing solutions for businesses and organizations.
 

Need More Help?

If your question isn't answered here, our team is ready to assist.

Email: smoothfacade@gmail.com 

Phone: +27 83 524 3247
 

Or use our AI Assistant or WhatsApp chat directly from the website for immediate assistance.