Refund Policy
Effective Date: 19 May 2026
At Smooth Facade, we are committed to delivering professional, high-quality career and digital services tailored to the unique needs of every client. We value transparency, fairness, and customer satisfaction. Please read our Refund Policy carefully before purchasing any of our services.
1. Personalized Services
All services provided by Smooth Facade are customized according to the information, instructions, and requirements supplied by each client. Due to the personalized nature of our work, refunds are subject to the conditions outlined below.
2. Before Work Commences
Clients may request a full refund if the request is submitted before any work has commenced on the purchased service.
Once confirmed, eligible refunds will be processed using the original payment method within a reasonable processing period.
3. After Work Has Commenced
Once work has begun on any service, refunds will generally not be issued. This includes, but is not limited to:
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Research and planning
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Document preparation
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Writing and editing
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Design work
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Career branding services
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Website development
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Graphic design
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Digital marketing services
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Consultation preparation
These activities involve professional time, expertise, and resources that cannot be recovered.
4. Revisions Before Refunds
Our priority is client satisfaction.
If you are dissatisfied with the delivered work, we encourage you to request revisions within the revision period included in your selected package.
We will make reasonable revisions based on the original information and instructions provided at the start of the project.
5. Client Responsibility
Clients are responsible for providing:
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Accurate information
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Complete documentation
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Correct spelling of names and personal details
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Relevant employment and educational history
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Clear service requirements
Smooth Facade cannot be held responsible for delays or dissatisfaction resulting from incomplete, inaccurate, or misleading information supplied by the client.
6. Non-Refundable Circumstances
Refunds will not be issued where:
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Work has already commenced.
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A completed service has been delivered.
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The client changes their mind after purchase.
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The client no longer requires the service.
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The client fails to provide requested information or documents.
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The client becomes unresponsive during the project.
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Employment, interview invitations, visa approvals, admissions, or business outcomes are not achieved.
Smooth Facade provides professional services designed to improve presentation and competitiveness; however, we cannot guarantee third-party decisions or outcomes.
7. Duplicate Purchases
If a client accidentally submits duplicate payments for the same service, Smooth Facade will investigate the matter and refund any verified duplicate transaction.
8. Service Cancellation
Clients may request cancellation before work has commenced.
Once work has started, cancellation requests may not qualify for a refund.
9. Exceptional Circumstances
Refund requests submitted under exceptional circumstances will be reviewed individually at the sole discretion of Smooth Facade.
Any approved refund outside this policy shall not constitute a precedent for future cases.
10. Chargebacks
Clients are encouraged to contact Smooth Facade before initiating a payment dispute or chargeback.
We are committed to resolving concerns professionally and efficiently.
Fraudulent or unjustified chargebacks may result in suspension of services and the submission of supporting documentation to the relevant payment provider.
11. Policy Updates
Smooth Facade reserves the right to amend or update this Refund Policy at any time without prior notice.
The version published on our website at the time of purchase shall apply to the respective transaction.
Contact Us
If you have any questions regarding this Refund Policy or require assistance, please contact us.
Smooth Facade
Email: smoothfacade@gmail.com
Business Hours: Monday – Friday | 08:00 – 17:00 (SAST)